Workflow Builder

Introduction Scenario Formatting

How to write Scenario 0, the required opening scenario for every AI voice conversation.

Overview

The Introduction scenario is the starting point for all conversations between the user and the AI Employee. It is always designated as Scenario 0.

The AI Employee greets the user, identifies the reason for the inquiry, gathers the minimum information needed to determine the next step, and then transitions to the appropriate scenario based on the Intent Type Map.

  • Identify the intent type, such as class booking, general information request, or guest support.
  • Collect critical parameters, such as reason for contact, desired date/time, and specific service requests.
  • Remain in Scenario 0 until all required information is collected and confirmed.

Formatting Rules

Always use the title format: ## Scenario 0: "Introduction".

Always number steps as Scenario 0 steps: ### **Step 0.1:**, ### **Step 0.2:**, ### **Step 0.3:**, and so on.

Each step should describe one conversational action: asking a question, confirming information, or transitioning to another scenario.

HabitMove Example

## Scenario 0: "Introduction"

### **Step 0.1:** Ask if you may know the user's name, but do not insist.

### **Step 0.2:** Greet the user and ask whether they are looking for in-person or online classes.

### **Step 0.3:** Start the relevant scenario based on the user's inquiry and the Intent Type Map.